Episode 006-VOC Part II: Net Promoter Net Promoter is the latest, greatest way to measure the way your customers feel about you. This podcast discusses how NP is calculated and used in Six Sigma.
Direct download: Episode_006-VOC_Part_II_Net_Promoter.mp3
Category:podcasts -- posted at: 8:54pm MST



-->

Syndication

Categories

Archives

March 2007
S M T W T F S
     
        1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31